# Recordings
## List recordings
> Returns a paginated list of recordings. Members see only their own recordings; admins see all recordings in the account.
```json
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Null for non-live recordings.","allOf":[{"$ref":"#/components/schemas/RoomInsights"}]}}},"RecordingMetadata":{"type":"object","properties":{"created_at":{"type":"string","format":"date-time"},"updated_at":{"type":"string","format":"date-time"},"duration":{"type":"integer","nullable":true,"description":"Recording duration in seconds"},"impressions_count":{"type":"integer","description":"Number of times the recording has been viewed"},"recording_type":{"type":"string","enum":["Received","Sent","Live"],"description":"The type of recording"},"recording_source":{"type":"string","description":"Human-readable source label (e.g. \"Zendesk Ticket\", \"Intercom Operator\")"},"url":{"type":"string","format":"uri","description":"Public URL to view the recording"},"helpdesk_info":{"$ref":"#/components/schemas/HelpdeskInfo"}}},"HelpdeskInfo":{"type":"object","description":"Information about the associated helpdesk ticket or conversation","properties":{"platform":{"type":"string","enum":["zendesk","intercom","freshdesk","freshdesk_chat","helpscout","jira","screendesk app"]},"conversation_id":{"type":"string","nullable":true},"ticket_id":{"type":"string","nullable":true},"user_id":{"type":"string","nullable":true},"operator_id":{"type":"string","nullable":true},"customer_id":{"type":"string","nullable":true},"issue_id":{"type":"string","nullable":true}}},"TechnicalDetails":{"type":"object","properties":{"vendor":{"type":"string","nullable":true},"ip_address":{"type":"string","nullable":true},"timezone":{"type":"string","nullable":true},"network_type":{"type":"string","nullable":true},"isp":{"type":"string","nullable":true}}},"Customer":{"type":"object","properties":{"email":{"type":"string","format":"email","nullable":true}}},"RecordingUser":{"type":"object","nullable":true,"description":"The agent/user who owns this recording. Null if no user is associated.","properties":{"email":{"type":"string","format":"email"},"name":{"type":"string"}}},"RoomInsights":{"type":"object","description":"Session-level insights for live video calls","properties":{"started_at":{"type":"string","format":"date-time","nullable":true},"ended_at":{"type":"string","format":"date-time","nullable":true},"duration":{"type":"integer","nullable":true,"description":"Call duration in seconds (inferred from started_at and ended_at)"},"total_participant_minutes":{"type":"number","nullable":true},"total_unique_participants":{"type":"integer","nullable":true},"participants_insights":{"type":"array","nullable":true,"items":{"$ref":"#/components/schemas/ParticipantInsight"}}}},"ParticipantInsight":{"type":"object","properties":{"participant_id":{"type":"string"},"display_name":{"type":"string","nullable":true},"role":{"type":"string","nullable":true},"browser":{"type":"string","nullable":true},"os":{"type":"string","nullable":true},"device":{"type":"string","nullable":true},"device_type":{"type":"string","nullable":true},"user_agent":{"type":"string","nullable":true},"joined_at":{"type":"string","format":"date-time","nullable":true},"left_at":{"type":"string","format":"date-time","nullable":true}}},"Error":{"type":"object","properties":{"error":{"type":"string","description":"Error message"}},"required":["error"]}},"responses":{"Unauthorized":{"description":"Invalid or missing API token","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"Forbidden":{"description":"API access not enabled or insufficient permissions","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}}}},"paths":{"/recordings":{"get":{"operationId":"listRecordings","summary":"List recordings","description":"Returns a paginated list of recordings. Members see only their own recordings; admins see all recordings in the account.\n","tags":["Recordings"],"parameters":[{"name":"page","in":"query","description":"Page number (defaults to 1)","required":false,"schema":{"type":"integer","minimum":1,"default":1}}],"responses":{"200":{"description":"A paginated list of recordings","content":{"application/json":{"schema":{"type":"object","properties":{"pagination":{"$ref":"#/components/schemas/Pagination"},"records":{"type":"array","items":{"$ref":"#/components/schemas/Recording"}}}}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"}}}}}}
```
## Get a recording
> Returns a single recording by UUID.
```json
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Null for non-live recordings.","allOf":[{"$ref":"#/components/schemas/RoomInsights"}]}}},"RecordingMetadata":{"type":"object","properties":{"created_at":{"type":"string","format":"date-time"},"updated_at":{"type":"string","format":"date-time"},"duration":{"type":"integer","nullable":true,"description":"Recording duration in seconds"},"impressions_count":{"type":"integer","description":"Number of times the recording has been viewed"},"recording_type":{"type":"string","enum":["Received","Sent","Live"],"description":"The type of recording"},"recording_source":{"type":"string","description":"Human-readable source label (e.g. \"Zendesk Ticket\", \"Intercom Operator\")"},"url":{"type":"string","format":"uri","description":"Public URL to view the recording"},"helpdesk_info":{"$ref":"#/components/schemas/HelpdeskInfo"}}},"HelpdeskInfo":{"type":"object","description":"Information about the associated helpdesk ticket or conversation","properties":{"platform":{"type":"string","enum":["zendesk","intercom","freshdesk","freshdesk_chat","helpscout","jira","screendesk app"]},"conversation_id":{"type":"string","nullable":true},"ticket_id":{"type":"string","nullable":true},"user_id":{"type":"string","nullable":true},"operator_id":{"type":"string","nullable":true},"customer_id":{"type":"string","nullable":true},"issue_id":{"type":"string","nullable":true}}},"TechnicalDetails":{"type":"object","properties":{"vendor":{"type":"string","nullable":true},"ip_address":{"type":"string","nullable":true},"timezone":{"type":"string","nullable":true},"network_type":{"type":"string","nullable":true},"isp":{"type":"string","nullable":true}}},"Customer":{"type":"object","properties":{"email":{"type":"string","format":"email","nullable":true}}},"RecordingUser":{"type":"object","nullable":true,"description":"The agent/user who owns this recording. Null if no user is associated.","properties":{"email":{"type":"string","format":"email"},"name":{"type":"string"}}},"RoomInsights":{"type":"object","description":"Session-level insights for live video calls","properties":{"started_at":{"type":"string","format":"date-time","nullable":true},"ended_at":{"type":"string","format":"date-time","nullable":true},"duration":{"type":"integer","nullable":true,"description":"Call duration in seconds (inferred from started_at and ended_at)"},"total_participant_minutes":{"type":"number","nullable":true},"total_unique_participants":{"type":"integer","nullable":true},"participants_insights":{"type":"array","nullable":true,"items":{"$ref":"#/components/schemas/ParticipantInsight"}}}},"ParticipantInsight":{"type":"object","properties":{"participant_id":{"type":"string"},"display_name":{"type":"string","nullable":true},"role":{"type":"string","nullable":true},"browser":{"type":"string","nullable":true},"os":{"type":"string","nullable":true},"device":{"type":"string","nullable":true},"device_type":{"type":"string","nullable":true},"user_agent":{"type":"string","nullable":true},"joined_at":{"type":"string","format":"date-time","nullable":true},"left_at":{"type":"string","format":"date-time","nullable":true}}},"Error":{"type":"object","properties":{"error":{"type":"string","description":"Error message"}},"required":["error"]}},"responses":{"Unauthorized":{"description":"Invalid or missing API token","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"Forbidden":{"description":"API access not enabled or insufficient permissions","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"NotFound":{"description":"Resource not found","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}}}},"paths":{"/recordings/{uuid}":{"get":{"operationId":"getRecording","summary":"Get a recording","description":"Returns a single recording by UUID.","tags":["Recordings"],"parameters":[{"$ref":"#/components/parameters/RecordingUUID"}],"responses":{"200":{"description":"Recording details","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Recording"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"},"404":{"$ref":"#/components/responses/NotFound"}}}}}}
```
## Update a recording
> Updates a recording's title, summary, or description. Admin only.
```json
{"openapi":"3.0.3","info":{"title":"Screendesk API v2","version":"2.0.0"},"servers":[{"url":"https://app.screendesk.io/api/v2","description":"Production"}],"security":[{"BearerAuth":[]}],"components":{"securitySchemes":{"BearerAuth":{"type":"http","scheme":"bearer","description":"API token obtained from Screendesk account settings"}},"parameters":{"RecordingUUID":{"name":"uuid","in":"path","required":true,"description":"The recording's UUID","schema":{"type":"string","format":"uuid"}}},"schemas":{"Recording":{"type":"object","properties":{"uuid":{"type":"string","format":"uuid"},"title":{"type":"string","nullable":true},"summary":{"type":"string","nullable":true},"description":{"type":"string","nullable":true},"metadata":{"$ref":"#/components/schemas/RecordingMetadata"},"technical_details":{"$ref":"#/components/schemas/TechnicalDetails"},"console_logs":{"type":"string","nullable":true,"description":"Raw console log output captured during the recording"},"customer":{"$ref":"#/components/schemas/Customer"},"user":{"$ref":"#/components/schemas/RecordingUser"},"room_insights":{"nullable":true,"description":"Live call session insights. Null for non-live recordings.","allOf":[{"$ref":"#/components/schemas/RoomInsights"}]}}},"RecordingMetadata":{"type":"object","properties":{"created_at":{"type":"string","format":"date-time"},"updated_at":{"type":"string","format":"date-time"},"duration":{"type":"integer","nullable":true,"description":"Recording duration in seconds"},"impressions_count":{"type":"integer","description":"Number of times the recording has been viewed"},"recording_type":{"type":"string","enum":["Received","Sent","Live"],"description":"The type of recording"},"recording_source":{"type":"string","description":"Human-readable source label (e.g. \"Zendesk Ticket\", \"Intercom Operator\")"},"url":{"type":"string","format":"uri","description":"Public URL to view the recording"},"helpdesk_info":{"$ref":"#/components/schemas/HelpdeskInfo"}}},"HelpdeskInfo":{"type":"object","description":"Information about the associated helpdesk ticket or conversation","properties":{"platform":{"type":"string","enum":["zendesk","intercom","freshdesk","freshdesk_chat","helpscout","jira","screendesk app"]},"conversation_id":{"type":"string","nullable":true},"ticket_id":{"type":"string","nullable":true},"user_id":{"type":"string","nullable":true},"operator_id":{"type":"string","nullable":true},"customer_id":{"type":"string","nullable":true},"issue_id":{"type":"string","nullable":true}}},"TechnicalDetails":{"type":"object","properties":{"vendor":{"type":"string","nullable":true},"ip_address":{"type":"string","nullable":true},"timezone":{"type":"string","nullable":true},"network_type":{"type":"string","nullable":true},"isp":{"type":"string","nullable":true}}},"Customer":{"type":"object","properties":{"email":{"type":"string","format":"email","nullable":true}}},"RecordingUser":{"type":"object","nullable":true,"description":"The agent/user who owns this recording. Null if no user is associated.","properties":{"email":{"type":"string","format":"email"},"name":{"type":"string"}}},"RoomInsights":{"type":"object","description":"Session-level insights for live video calls","properties":{"started_at":{"type":"string","format":"date-time","nullable":true},"ended_at":{"type":"string","format":"date-time","nullable":true},"duration":{"type":"integer","nullable":true,"description":"Call duration in seconds (inferred from started_at and ended_at)"},"total_participant_minutes":{"type":"number","nullable":true},"total_unique_participants":{"type":"integer","nullable":true},"participants_insights":{"type":"array","nullable":true,"items":{"$ref":"#/components/schemas/ParticipantInsight"}}}},"ParticipantInsight":{"type":"object","properties":{"participant_id":{"type":"string"},"display_name":{"type":"string","nullable":true},"role":{"type":"string","nullable":true},"browser":{"type":"string","nullable":true},"os":{"type":"string","nullable":true},"device":{"type":"string","nullable":true},"device_type":{"type":"string","nullable":true},"user_agent":{"type":"string","nullable":true},"joined_at":{"type":"string","format":"date-time","nullable":true},"left_at":{"type":"string","format":"date-time","nullable":true}}},"Error":{"type":"object","properties":{"error":{"type":"string","description":"Error message"}},"required":["error"]}},"responses":{"Unauthorized":{"description":"Invalid or missing API token","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"Forbidden":{"description":"API access not enabled or insufficient permissions","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"NotFound":{"description":"Resource not found","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}}}},"paths":{"/recordings/{uuid}":{"patch":{"operationId":"updateRecording","summary":"Update a recording","description":"Updates a recording's title, summary, or description. Admin only.","tags":["Recordings"],"parameters":[{"$ref":"#/components/parameters/RecordingUUID"}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","properties":{"recording":{"type":"object","properties":{"title":{"type":"string","description":"The recording title"},"summary":{"type":"string","nullable":true,"description":"A short summary"},"description":{"type":"string","nullable":true,"description":"A detailed description"}}}}}}}},"responses":{"200":{"description":"Updated recording","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Recording"}}}},"401":{"$ref":"#/components/responses/Unauthorized"},"403":{"$ref":"#/components/responses/Forbidden"},"404":{"$ref":"#/components/responses/NotFound"},"422":{"description":"Validation error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}}}}}}}
```
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.screendesk.io/api/screendesk-api/api-reference/recordings.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.