Browser compatibility

Supported browsers and limitations for Screendesk screen recording

Screendesk recording runs in the browser. It uses the standard screen capture API (getDisplayMedia).

Requirements

• Use a desktop browser.

• Allow screen sharing permissions when prompted.

• If you record with audio, allow microphone permissions.

Mobile browsers (iOS and Android) are not supported for screen recording. You can still watch shared recordings on mobile.

Supported browsers (recommended)

Use the latest version when possible.

• Chrome (Windows / macOS)

• Edge (Windows / macOS)

• Firefox (Windows / macOS)

• Safari (macOS)

Unsupported or unreliable environments

These often block screen sharing or required permissions:

• In-app browsers (embedded webviews inside chat apps).

• Very strict corporate browser policies.

• Privacy / ad blockers that block required scripts or cookies.

Common limitations (browser-level)

• You must pick what to share (entire screen, window, or tab).

• Some browsers limit system audio capture.

• If the permission prompt is dismissed, you must reload to retry.

Quick troubleshooting

If the recorder does not start:

1. Open the link in Chrome or Edge on desktop.

2. Avoid in-app browsers.

3. Disable blockers for the recording page.

4. Reload and accept the permissions prompt again.

Reference

See the current browser support matrix

Source: MDN / Can I use