Quickstart

Screendesk is an all-in-one video solution for customer support teams of all sizes. Screendesk has all the features you need to request, send, and share screen recordings.

With Screendesk you can:

• Request screen recordings from customers directly from within your favorite helpdesk.

• Edit and send professional looking videos to explain feautres.

• Upload and send existing videos from the video library.

• Embed videos in your support documentation.

Sign Up

Request recordings from anywhere

Pick the workflow you want. Each card links to the full setup guide.

Method

Helpdesk integrations

Best for

Request inside Zendesk, Intercom, Freshdesk, HelpScout, Jira, HubSpot.

Method

Contact forms and widgets

Best for

Let customers submit a recording with their first request.

Method

Chat and messaging

Best for

Send a recording link while chatting live.

Method

Direct links

Best for

Use anywhere: email, SMS, Slack, social, KB articles.

Method

Embedded on your website

Best for

Always-on “Record your screen” button for self-serve.

Quickstart

You can get started with Screendesk within minutes. Follow the steps outlined below to start receiving, sending recordings, as well as starting a live screen sharing session.

1. Make sure that you have a Screendesk account. You can sign up at https://app.screendesk.io/users/sign_up.

2. Connect Screendesk to one of our supported ticketing system. We already integrate with Zendesk, Intercom, Help Scout, Gist and Freshdesk.

3. Add a Screendesk button to your contact forms and widget (Zendesk, Intercom, Freshdesk, Gist).

4. Customize your recorder to match your brand here and live screen sharing sessions rooms here.

5. Add our code snippet to your website to automatically capture console logs here.

6. Invite your colleagues to join your account.

7. That's it! Check the demo below.

Discover Screendesk

Connect Helpdesk

Request, send, and share videos directly from within your favorite helpdesk

Console Logs

Automatically capture errors, network requests, and reproduction steps

Hide Sensitive Data

Blur sensitive data like credit card details and personal information

Security

Choose who can view and edit your recordings

Customization

Change the look and feel of your recorder to match your Brand

User Management

Recreate your internal organization within Screendesk