Screen recording

How to request and send screen recordings with Gist

Inbox

Request Recording

You need to create a snippet for each of your agent in order to request recordings from your Gist inbox. Please follow the steps outlined below:

1. Get your personal recording link from the Screendesk dashboard. You will need to get the recording link of each of your agent.

2. Visit the settings tab in the Gist dashboard. Now visit the inbox dropdown and click on conversation snippets. Then paste your recording link in the new snippet.

Make sure to replace the src param from rria to gist

https://app.screendesk.io/recordings/new?ak=0ZMy1g&key=lcmcFA&src=gist&ce={{ contact.email | default: ' '}}

You can identify your users by adding the url parameter ce to the link. That way screendesk will automatically map the user to the recording.

e.g: https://app.screendesk.io/recordings/new?ak=0ZMy1g&key=lcmcFA&src=gist&ce={{ contact.email | default: ' '}}

3. Use the newly created snippet in the inbox.

4. Users will then be prompted to paste the recording url in the chat when they are done recording.

Chats

You can customize the messages sent in your chats by simply adding your personal recording link. You can link the users to the recording by adding the URL parametter ce with the email address of the user.

Bots

You can customize the messages sent in your bots by simply adding your personal recording link. You can link the users to the recording by adding the URL parametter ce with the email address of the user.