Customize name alias in recorder

The Alias feature allows you to customize how your name appears in video recording requests sent through integrations like Jira, Intercom, HelpScout, and others. Instead of showing your full name (first name + last name), you can set a personalized alias that will be displayed to customers and colleagues when they receive video recording requests from you.

Examples:

• Your full name: "Jennifer Smith"

• Your alias: "Jen Smith" or "JS"

• What recipients see: "Video request from Jen Smith" instead of "Video request from Jennifer"

When Your Alias is Used	When Your Alias is NOT Used
✅ You have set an alias in your profile	❌ You haven't set an alias (your first name will be used instead)
✅ The request comes from supported integrations (Jira, Intercom, HelpScout, Zendesk, etc.)	❌ The recording request is anonymous or generic
✅ The request is personalized (not anonymous)	❌ The request comes from unsupported sources

Fallback Behavior

If you don't set an alias, the system automatically falls back to using your first name, ensuring a seamless experience for recipients.

Setting Up Your Alias

1

Navigate to Your Profile

• Click on your profile picture or name in the top navigation

• Select "Personal Settings" or "My Profile"

2

Access Profile Settings

• You'll see the "My Profile" tab in your personal settings

• This page contains your account information and preferences

3

Locate the Alias Field

• Find the "Alias" field below your "Full name" field

• The placeholder text reads: "Change displayed name in your recorder"

FAQ

My Alias Isn't Showing

Check these items:

1. Ensure you've saved your profile changes

2. Verify the request is coming from a supported integration

3. Confirm the request is personalized (not anonymous)

4. Try refreshing your browser and checking again

I Want to Remove My Alias

To remove your alias:

1. Go to your profile settings

2. Clear the alias field (leave it empty)

3. Save your changes

4. The system will use your first name instead

Alias Not Updating

If changes aren't taking effect:

1. Log out and log back in

2. Clear your browser cache

3. Contact support if the issue persists