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  • USE CASE
    • Request screen recordings
      • Screen recording experience
        • Remove countdown before recording starts
      • Collection methods
      • Browser compatibility
      • Metadata collected
      • Capture console logs and network
      • Internationalization
      • Notifications
      • AI Suggest
      • AI transcript & summary
    • Send screen recordings
      • Share recordings
      • Send recordings with a GIF preview
      • Editing video
      • Chrome extension
        • Troubleshoot
    • Live screen sharing & video call
      • Live sessions recording and triggers
      • Live screensharing VS co-browsing
  • INTEGRATIONS
    • Intercom
      • Install and set up
      • Messenger editor (recommended)
      • Home messenger
        • Customize the call-to-action text in Intercom
      • Conversation sidebar
      • Operator
        • Customize the call-to-action text
      • Embed videos in Help Center
      • Analytics
    • 🟢Zendesk
      • Install and set up
      • Ticket editor
        • Change text content inserted in Zendesk editor
      • Zendesk forms
      • Zendesk auto-reply
      • Zendesk macros
      • Forward recordings to Zendesk
      • Analytics
    • 🟣Help Scout
      • Screen recording
      • Content library
    • 🔵Gist
    • 🟢Freshdesk
      • Freshdesk Portal
      • Analytics
    • 🟢Freshchat
    • Chrome extension
    • Slack
    • Installing Screendesk script
  • Settings
    • Billing
      • Cancelling your plan
    • User management
      • User roles and permissions
      • Transferring Account Ownership
    • Personal settings
    • Customization
      • White label
      • Customize live rooms
      • Customize recorder
  • Security
    • Security features
      • Storage Location
      • Hide sensitive data
      • Two-factor authentication
      • Remote log out
      • Auto deletion of recordings
      • Restrict access to recordings
      • SAML SSO
      • SCIM
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  • What is an AI Summary?
  • Locating the AI Summary

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  1. USE CASE
  2. Request screen recordings

AI transcript & summary

PreviousAI SuggestNextSend screen recordings

Last updated 6 months ago

Was this helpful?

The AI summary is only available if you are using our Zendesk integration.

When your customers send screen recordings accompanied by audio comments, we've got you covered with an automated transcript and summary feature.

What is an AI Summary?

Our powerful AI technology automatically generates a summary for each screen recording, saving you valuable time and effort. These summaries provide a concise overview of the recording's contents, ensuring you can quickly grasp the key points without having to watch the entire video.

Locating the AI Summary

Finding the AI summary is a breeze. You can access it in your : Simply navigate to your Screendesk dashboard, where you'll discover the AI summary neatly displayed alongside the corresponding screen recording.

Screendesk Dashboard