Issue panel

Request Screen Recording

In Screendesk for Jira you can request screen recordings from your users and agents directly from within an Issue.

1

Visit any issue

2

Click on the Screendesk app

3

Click on request recording

Paste the url in the reply to customer or add internal note section. That's it!

Send a recording

In Screendesk for Jira you can send screen recordings to your users and agent. This is particularly useful for training or explaning complex tasks.

1

Visit any issue

2

Click on the Screendesk app

3

Click on send recording

4

Open the link

5

Record your screen

6

Paste the recording in your conversation