Storage location

Choose where your recording data is stored — US or EU — to meet your organization's data residency requirements

Storage location controls where Screendesk stores your recording data. Use it to meet data residency and privacy requirements.

Available on all plans (Free, Plus, Pro, Enterprise).

How storage location works

Your workspace starts in America by default. You can switch to Europe until you create your first recording.

After the first recording, the setting locks. New recordings will always stay in the chosen region.

Regions map to these AWS locations:

• America (default): US East
• Europe: EU West

Set your storage location

1

Open Security settings

Go to Account Settings → Security.

2

Find “Recording storage location”

Scroll to the Recording storage location section.

3

Pick a region

Select America or Europe.

4

Save

Click Save.

FAQ

What happens if I don’t change the storage location?

Your recordings stay in the default region: America (US East).

Can I change the storage location later?

Not after the workspace has recordings. Set it before creating your first recording.

Does the storage location affect playback speed?

No. Playback is delivered via a CDN regardless of region.

Is my data encrypted?

Yes. Recordings are encrypted at rest with AES-256 in both regions.

Does this apply to live session replays and attachments?

Yes. It applies to recording files and associated media stored in your workspace.