🟢Freshchat

Integrating Screendesk with Freshchat provides a seamless experience for support agents, allowing them to access all Screendesk features without leaving Freshchat. This integration enables agents to easily manage screen recordings, share videos, and initiate live assistance directly from their conversations.

Key Features of the Screendesk App in Freshchat

With the Screendesk app installed, agents can:

• Request Screen Recordings from Customers: Easily ask customers to share screen recordings for troubleshooting

• Send Screen Recordings: Share recordings with customers directly within a conversation

• Send Videos from the Video Library: Use pre-recorded videos to answer common questions or provide instructions

• Start Live Screen Sharing Sessions or Live Video Calls: Assist customers in real time by sharing screens or using live video

Where to Access Screendesk in Freshchat

You can access Screendesk directly within Freshchat, in any conversation, from the sidebar.

Step-by-Step Guide to Setting Up Screendesk with Freshchat

Follow these steps to integrate Screendesk with your Freshchat account:

1. Sign Up for Screendesk

Create a Screendesk account by signing up here.

2. Install the Screendesk App in Freshchat

• Go to the Screendesk app page in the Freshworks Marketplace

• Click the Install button to add the Screendesk app to your Freshchat account

3. Get Your Freshchat API Key and Domain URL

• At the top right of your Freshchat page, click on your profile picture

• Select Personal Settings (open in a new tab to keep the app settings page accessible)

• Click on API Settings

• Copy your API key and your Chat URL/Domain

4. Connect Screendesk to Freshchat

• Open a conversation in Freshchat

• Locate the Screendesk app in the sidebar

• Click Connect

• You'll be taken to the Screendesk dashboard

• You'll see a notification confirming that the integration was successful

5. Complete the Setup

• Go back to your Freshchat conversation and refresh the page

• That's it! You can now start using Screendesk