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  • USE CASE
    • Request screen recordings
      • Screen recording experience
        • Remove countdown before recording starts
      • Collection methods
      • Browser compatibility
      • Metadata collected
      • Capture console logs and network
      • Internationalization
      • Notifications
      • AI Suggest
      • AI transcript & summary
    • Send screen recordings
      • Share recordings
      • Send recordings with a GIF preview
      • Editing video
      • Chrome extension
        • Troubleshoot
    • Live screen sharing & video call
      • Live sessions recording and triggers
      • Live screensharing VS co-browsing
  • INTEGRATIONS
    • Intercom
      • Install and set up
      • Messenger editor (recommended)
      • Home messenger
        • Customize the call-to-action text in Intercom
      • Conversation sidebar
      • Operator
        • Customize the call-to-action text
      • Embed videos in Help Center
      • Analytics
    • 🟢Zendesk
      • Install and set up
      • Ticket editor
        • Change text content inserted in Zendesk editor
      • Zendesk forms
      • Zendesk auto-reply
      • Zendesk macros
      • Forward recordings to Zendesk
      • Analytics
    • 🟣Help Scout
      • Screen recording
      • Content library
    • 🔵Gist
    • 🟢Freshdesk
      • Freshdesk Portal
      • Analytics
    • 🟢Freshchat
    • Chrome extension
    • Slack
    • Installing Screendesk script
  • Settings
    • Billing
      • Cancelling your plan
    • User management
      • User roles and permissions
      • Transferring Account Ownership
    • Personal settings
    • Customization
      • White label
      • Customize live rooms
      • Customize recorder
  • Security
    • Security features
      • Storage Location
      • Hide sensitive data
      • Two-factor authentication
      • Remote log out
      • Auto deletion of recordings
      • Restrict access to recordings
      • SAML SSO
      • SCIM
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On this page
  • Key Features of the Screendesk App in Freshdesk
  • Freshdesk Locations
  • Step-by-Step Guide to Setting Up Screendesk with Freshdesk
  • Additional Notes

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  1. INTEGRATIONS

Freshdesk

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Last updated 1 month ago

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The Screendesk app is available for both Freshdesk and Freshchat.

Integrating Screendesk with Freshdesk provides a seamless experience for support agents, allowing them to access all Screendesk features without leaving Freshdesk. The Screendesk app is available for both Freshdesk and Freshchat, enabling agents to easily manage screen recordings, share videos, and initiate live assistance.

Key Features of the Screendesk App in Freshdesk

With the Screendesk app installed, agents can:

  • Request Screen Recordings from Customers: Easily ask customers to share screen recordings for troubleshooting.

  • Send Screen Recordings: Share recordings with customers directly within a support ticket.

  • Send Videos from the Video Library: Use pre-recorded videos to answer common questions or provide instructions.

  • Start Live Screen Sharing Sessions or Live Video Calls: Assist customers in real time by sharing screens or using live video.

Freshdesk Locations

You can access Screendesk directly within Freshdesk, both in the messenger (1) and the sidebar (2) for seamless support management.

Step-by-Step Guide to Setting Up Screendesk with Freshdesk

To integrate Screendesk with Freshdesk, follow these steps:

  1. Sign Up for Screendesk

  2. Install the Screendesk App in Freshdesk

    • Click on the Install button to add the Screendesk app to your Freshdesk account.

  3. Get Your Freshdesk API Key and Domain URL

    • Log in to your Freshdesk account.

    • Find your API key in your profile settings.

    • Note your Freshdesk domain URL (e.g., yourcompany.freshdesk.com).

  4. Connect Screendesk to Freshdesk

    • Open a support ticket in Freshdesk.

    • Click on the Screendesk button in the Freshdesk messenger sidebar.

    • Follow the prompts to connect your Screendesk account with Freshdesk using the API key and domain URL.

  5. Complete the Setup

    • Once connected, your integration is all set up.

  6. Start Using Screendesk Features

    • Try requesting your first screen recording or launch a live video call to assist a customer.

Additional Notes

Using the Screendesk app within Freshdesk enhances the support experience by keeping everything in one place, which improves response times and customer satisfaction.

Create a Screendesk account by signing up .

Go to the .

🟢
here
Screendesk app page for Freshdesk