Collection methods

Screendesk offers two convenient ways to collect screen recordings from your customers when they encounter issues:

Option 1: manually request recordings via helpdesk integration

Add Screendesk app to your helpdesk in five minutes: Zendesk, Intercom, and Help Scout.

• Seamless integration with popular helpdesk platforms like Zendesk, Intercom, and Help Scout.

• A Screendesk button is added to your helpdesk messenger, allowing support agents to request recordings directly from customers.

• Simple and intuitive process for customers to capture screen recordings and provide visual context.

Request recordings in Zendesk messenger

Request recordings in Intercom messenger

Option 2: automated integration with Zendesk or Intercom forms

Add a Screendesk button to your contact forms within minutes on Zendesk using this walk through and on Intercom here.

• Integration with Zendesk form & widget and Intercom messenger.

• Set up a Screendesk button in your form within minutes.

• Customers can effortlessly initiate screen recordings alongside their support request.

Zendesk form and widget

Intercom Messenger