Getting started
Connect Screendesk to Help Scout
Visit the integrations page. Then click on Connect
.
Visit: Create a Custom App
2. Fill in the required fields
3. Make sure to click on Finish installation
.
4. Visit any conversation in your Help Scout inbox.
5. Click on the button Connect to Screendesk
.
6. Authorize Screendesk to access your account
That's it you have now connected Screendesk to Help Scout!
Requesting a recording
Click on
request a recording
.
2. A draft with a link is automatically created. Update your draft and send it to your customer for them record their screen.
3. We will update the conversation when your customer has submitted a recording.
Sending a recording
Click on
Send a recording
.
2. You are redirected to the screen recorder page. Record your screen.
3. Screendesk will then created a draft with the recording in your Help Scout conversation.
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