Customize the call-to-action text in Intercom

Screendesk allows you to customize the call-to-action (CTA) text displayed above the Screendesk button in your Intercom messenger. This helps tailor the experience for your users and improve engagement.

Where you can customize the CTA text

You can customize the text in two locations:

1. Home Messenger Button – The main Intercom messenger interface.

2. Operator Call-to-Action Text – The text shown when using Intercom Operators.

How to customize the CTA text

1. Open the Screendesk app.
2. Go to Account Settings > Integrations.
3. Select Intercom and click Configure.
4. Update the CTA text for the desired locations.

5. Save your changes.

Important: Final Integration Update

After making these changes, you must update the Intercom integration to apply them:

• Reinstall the Screendesk button on the Intercom home.

• Update Intercom Operators where the Screendesk button is used.

This ensures that your custom CTA text is correctly displayed.

If you have any questions, feel free to contact Screendesk support! 🚀