Auto deletion of recordings

Set a retention policy to automatically delete recordings after a period.

Auto deletion removes recordings automatically after a set number of days. Configure different retention periods for received, sent, and live recordings.

Available on Pro and Enterprise plans.

How auto deletion works

Screendesk runs a cleanup job once per day. It runs at midnight UTC.

A recording is deleted when its age exceeds your retention period. Age is based on the recording creation date.

Deletion is permanent. Deleted recordings and associated data can’t be recovered.

Set up auto deletion

1

Open Security settings

Navigate to Account Settings → Security.

2

Enable the setting

Switch on Enable automatic data deletion.

3

Set retention periods

Enter the number of days for each recording type:

• Received: recordings submitted by customers.

• Sent: recordings your team creates and shares.

• Live: video call recordings and replays.

Leave a field empty to keep that type forever.

4

Save

Click Save. Deletion starts with the next daily run.

FAQ

Can I set different retention periods for different recording types?

Yes. Each type (received, sent, live) has its own retention period.

What exactly gets deleted?

The recording and associated data. This includes attachments, comments, labels, and viewer tracking.

When does deletion actually happen?

Daily at midnight UTC. Example: a recording created Jan 1 with 30 days retention is deleted on or after Jan 31.

Is auto deletion logged in audit logs?

Yes. Changes to this setting are tracked in audit logs on the Enterprise plan.