Change text content inserted in Zendesk editor

How to change the text content inserted in the Zendesk editor

Screendesk offers flexibility for Zendesk users to personalize the messages sent to clients when requesting a screen recording or initiating a live session. This guide will walk you through customizing these messages in your Screendesk account settings.

Accessing the Customization Settings

1. Navigate to Account Settings: Log in to your Screendesk account, and go to your account settings.

2. Integration Settings: Click on the 'Integrations' tab, and then select 'Zendesk'.

3. Configure Zendesk: In the Zendesk integration section, find and click on the 'Configure' option.

4. Customize Text Content: Here, you can customize the text for various client interactions. Navigate to the section labeled 'Customize the text content'.

Customizing Messages

Start the live session: {{link}}

This example will be displayed to the client as:

"Start the live session: https://app.screendesk.io/r/7fb17c"

You cannot use the link wrapper for the start the live session button because this functionality is not supported by Zendesk.

On an email based ticket

{{Click here to record your screen}}

This example will be displayed to the client as:

"Click here to record your screen" wrapped in a <a> tag

Click here to record your screen: {{link}}

This example will be displayed to the client as:

Click here to record your screen: https://app.screendesk.io/r/39136a

On a chat based ticket

Click here to record your screen: {{link}}

This example will be displayed to the client as:

Click here to record your screen: https://app.screendesk.io/r/39136a

You cannot use the link wrapper for the request recording sent to chat ticket text because this functionality is not supported by Zendesk.