# Recording links

Recording links let you request a screen recording from someone else.

They record directly in their browser. No install required.

### What you get

Every recording link gives you a shareable link plus a recording saved to your Screendesk account.

{% hint style="info" %}
If your site does not have the Screendesk Web SDK snippet installed, recording links won’t include console logs or network requests for that site.
{% endhint %}

### Create a recording link

<figure><img src="https://2926674537-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fbd2SnMxoNdTMcJ57yryh%2Fuploads%2F69sS7mRbIpp4PQ34oumA%2Frecording-links.gif?alt=media&#x26;token=05cac02e-e907-425a-b8f0-38fad9c6dc7b" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Open Screendesk

Click the Screendesk icon in your browser toolbar.
{% endstep %}

{% step %}

### Open the recording link menu

Find **Copy Link**.

Use the dropdown arrow to see ticket-specific options (when available).
{% endstep %}

{% step %}

### Copy and send

Copy the link and paste it into email, chat, or a ticket reply.
{% endstep %}
{% endstepper %}

### Link types

#### Copy Link

<div align="left"><figure><img src="https://2926674537-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fbd2SnMxoNdTMcJ57yryh%2Fuploads%2Fykwo75eFYxqEO4XyoSeg%2FCleanShot%202026-01-19%20at%2014.11.20%402x.png?alt=media&#x26;token=6431b4ef-5fc5-4982-94b1-fd8e8ed2248e" alt="" width="375"><figcaption></figcaption></figure></div>

Use this when you just need a recording from anyone.

* You send a generic recording link.
* When they submit a recording, you get an email notification.
* The recording shows up in your Screendesk dashboard.

#### Copy & Attach to Ticket

<div align="left"><figure><img src="https://2926674537-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fbd2SnMxoNdTMcJ57yryh%2Fuploads%2FFMrfG1hYsMhxeQ49KNIx%2FCleanShot%202026-01-19%20at%2014.17.16%402x.png?alt=media&#x26;token=d15a795e-014b-4f6e-8674-6b6a617ff45e" alt="" width="375"><figcaption></figcaption></figure></div>

Use this when you’re responding inside a supported helpdesk ticket.

* Screendesk detects the ticket and generates a link tied to it.
* When the user submits a recording, it attaches to that ticket automatically.

### Supported helpdesks (auto-attach)

Auto-attach works when Screendesk can detect an ID on the page, like a ticket or conversation ID.

* Zendesk (ticket ID)
* Intercom (conversation ID)
* Freshchat (conversation ID + customer email)
* Jira (issue key, like `PROJ-123`)
* Freshdesk (ticket ID + customer email)
* HubSpot (ticket ID)
* Help Scout (ticket ID + conversation ID)

### After the user records

1. They open your link and record their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. If you used **Copy & Attach to Ticket**, the recording also attaches to that ticket.

### Troubleshooting

<details>

<summary>“No ticket detected”</summary>

Make sure you’re on the actual ticket page, not a list view.

Refresh the page and try again.

</details>

<details>

<summary>The link doesn’t copy</summary>

Check clipboard permissions for your browser and the Screendesk extension.

Then retry the copy action.

</details>

<details>

<summary>The recording didn’t attach to the ticket</summary>

Confirm your helpdesk integration is connected in Screendesk settings.

Then generate a new ticket-specific link.

</details>

<details>

<summary>No email notification</summary>

Check spam and quarantine folders.

Confirm the email on your Screendesk account is correct.

</details>

### Tips

* Tell the user what to record. Include the exact steps to reproduce.
* For support, prefer **Copy & Attach to Ticket**. Keep everything in one place.
* For quick outreach, use **Copy Link**. It works anywhere.