Intercom

Request recordings from Intercom conversations and auto-attach them to the conversation.

Request screen recordings from Intercom conversations.

Screendesk generates a link your user can open in their browser. No install required.

Before you start

• Install the Screendesk browser extension. See Browser support.

• Connect your Intercom integration in Screendesk.

Request a recording from an Intercom conversation

Use Copy & Attach to Ticket to keep recordings tied to the right conversation.

1

Open the conversation

Open the Intercom conversation you’re replying to.

2

Open Screendesk

Click the Screendesk icon in your browser toolbar.

3

Copy the conversation link

Open the dropdown next to Copy Link.

Select Copy & Attach to Ticket.

4

Send it to the user

Paste the link into your Intercom reply.

Tell the user what you need them to record.

After the user records

1. The user opens your link and records their screen.

2. The recording uploads to Screendesk.

3. You get an email notification with a link to view it.

4. The recording attaches to the Intercom conversation automatically.

If you don’t see “Copy & Attach to Ticket”

Use a general Copy Link instead.

This can happen when:

• You’re not on a conversation page.

• The page hasn’t finished loading.

• Intercom isn’t connected in Screendesk.

Notes

For details on link types and what gets captured, see Recording links.