# Intercom

Request screen recordings from Intercom conversations.

Screendesk generates a link your user can open in their browser. No install required.

### Before you start

* Install the Screendesk browser extension. See [Browser support](/bug-reports/getting-started/browser-support.md).
* Connect your Intercom integration in Screendesk.

### Request a recording from an Intercom conversation

Use **Copy & Attach to Ticket** to keep recordings tied to the right conversation.

{% stepper %}
{% step %}

### Open the conversation

Open the Intercom conversation you’re replying to.
{% endstep %}

{% step %}

### Open Screendesk

Click the Screendesk icon in your browser toolbar.
{% endstep %}

{% step %}

### Copy the conversation link

Open the dropdown next to **Copy Link**.

Select **Copy & Attach to Ticket**.
{% endstep %}

{% step %}

### Send it to the user

Paste the link into your Intercom reply.

Tell the user what you need them to record.
{% endstep %}
{% endstepper %}

### After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Intercom conversation automatically.

### If you don’t see “Copy & Attach to Ticket”

Use a general **Copy Link** instead.

This can happen when:

* You’re not on a conversation page.
* The page hasn’t finished loading.
* Intercom isn’t connected in Screendesk.

### Notes

For details on link types and what gets captured, see [Recording links](/bug-reports/capturing-a-bug-report/recording-links.md).


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