HubSpot

Request recordings from HubSpot tickets and attach them automatically.

Request screen recordings from HubSpot tickets.

Screendesk generates a link your user can open in their browser. No install required.

Before you start

• Install the Screendesk browser extension. See Browser support.
• Connect your HubSpot integration in Screendesk.

Request a recording from a HubSpot ticket

Use Copy & Attach to Ticket to keep recordings tied to the right ticket.

1

Open the ticket

Open the HubSpot ticket you’re replying to.

2

Open Screendesk

Click the Screendesk icon in your browser toolbar.

3

Copy the ticket link

Open the dropdown next to Copy Link.

Select Copy & Attach to Ticket.

4

Send it to the requester

Paste the link into your HubSpot reply.

Tell the user what you need them to record.

After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the HubSpot ticket.

Notes

For details on link types and what gets captured, see Recording links.