Help Scout

Request recordings from Help Scout conversations and attach them automatically.

Request screen recordings from Help Scout conversations.

Screendesk generates a link your user can open in their browser. No install required.

Before you start

• Install the Screendesk browser extension. See Browser support.

• Connect your Help Scout integration in Screendesk.

Request a recording from a Help Scout conversation

Use Copy & Attach to Ticket to keep recordings tied to the right conversation.

1

Open the conversation

Open the Help Scout conversation you’re replying to.

2

Open Screendesk

Click the Screendesk icon in your browser toolbar.

3

Copy the conversation link

Open the dropdown next to Copy Link.

Select Copy & Attach to Ticket.

4

Send it to the requester

Paste the link into your Help Scout reply.

Tell the user what you need them to record.

After the user records

1. The user opens your link and records their screen.

2. The recording uploads to Screendesk.

3. You get an email notification with a link to view it.

4. The recording attaches to the Help Scout conversation.

Notes

Help Scout auto-attach can use both a ticket ID and a conversation ID.

For details on link types and what gets captured, see Recording links.