# Help Scout

Request screen recordings from Help Scout conversations.

Screendesk generates a link your user can open in their browser. No install required.

### Before you start

* Install the Screendesk browser extension. See [Browser support](https://docs.screendesk.io/bug-reports/getting-started/browser-support).
* Connect your Help Scout integration in Screendesk.

### Request a recording from a Help Scout conversation

Use **Copy & Attach to Ticket** to keep recordings tied to the right conversation.

{% stepper %}
{% step %}

### Open the conversation

Open the Help Scout conversation you’re replying to.
{% endstep %}

{% step %}

### Open Screendesk

Click the Screendesk icon in your browser toolbar.
{% endstep %}

{% step %}

### Copy the conversation link

Open the dropdown next to **Copy Link**.

Select **Copy & Attach to Ticket**.
{% endstep %}

{% step %}

### Send it to the requester

Paste the link into your Help Scout reply.

Tell the user what you need them to record.
{% endstep %}
{% endstepper %}

### After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Help Scout conversation.

### Notes

Help Scout auto-attach can use both a ticket ID and a conversation ID.

For details on link types and what gets captured, see [Recording links](https://docs.screendesk.io/bug-reports/capturing-a-bug-report/recording-links).