# Help Scout

Request screen recordings from Help Scout conversations.

Screendesk generates a link your user can open in their browser. No install required.

### Before you start

* Install the Screendesk browser extension. See [Browser support](/bug-reports/getting-started/browser-support.md).
* Connect your Help Scout integration in Screendesk.

### Request a recording from a Help Scout conversation

Use **Copy & Attach to Ticket** to keep recordings tied to the right conversation.

{% stepper %}
{% step %}

### Open the conversation

Open the Help Scout conversation you’re replying to.
{% endstep %}

{% step %}

### Open Screendesk

Click the Screendesk icon in your browser toolbar.
{% endstep %}

{% step %}

### Copy the conversation link

Open the dropdown next to **Copy Link**.

Select **Copy & Attach to Ticket**.
{% endstep %}

{% step %}

### Send it to the requester

Paste the link into your Help Scout reply.

Tell the user what you need them to record.
{% endstep %}
{% endstepper %}

### After the user records

1. The user opens your link and records their screen.
2. The recording uploads to Screendesk.
3. You get an email notification with a link to view it.
4. The recording attaches to the Help Scout conversation.

### Notes

Help Scout auto-attach can use both a ticket ID and a conversation ID.

For details on link types and what gets captured, see [Recording links](/bug-reports/capturing-a-bug-report/recording-links.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.screendesk.io/bug-reports/customer-support-integrations/help-scout.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.