Screen recording

Request screen recordings from your customers in HelpScout.

HelpScout sidebar

Ticket

Request a Recording

You can use Screendesk directly from your sidebar to respond to emails.

Screendesk automatically adds the recording URL to the ticket once recorded for emails.

Send a Recording

You can reply to emails with a message with a recording.

Simply copy paste the recording URL once recorded.

Chat

Request a Recording

You can use Screendesk directly from your sidebar to respond to chats.

The user will be promted to copy paste the recording URL in the chat once recorded. Screendesk is not able to automatically add the recording URL due to HelpScout limitations.

Send a Recording

You can reply to chats with a message with a recording.

Simply copy paste the recording URL once recorded.

Previous Recordings

Previous recordings associated to the email address of the user are displayed in the sidebar.