Solve common issues with the Screendesk Chrome extension by following these steps: restart your device, clear Chrome's cache, reinstall the extension, download troubleshooting data

Following the steps below will solve 90% of the issues encountered while recording with the Chrome extension.

Restart Your Device

Begin by restarting your device. This can resolve issues caused by system resource constraints or minor software glitches.

  1. Save any open work to prevent data loss.

  2. Restart your device through the operating system's start menu.

  3. Once your device has rebooted, open Chrome and check if the issue persists.

Clear Browser Cache

A corrupted cache can cause extensions to malfunction. Clearing your browser cache can often resolve these issues.

  1. Open Chrome, click on the three-dot menu at the top-right corner, and go to 'Settings'.

  2. Scroll down to 'Privacy and security' and select 'Clear browsing data'.

  3. Choose the time range (to clear everything, select 'All time').

  4. Check 'Cached images and files' and click 'Clear data'.

  5. Restart Chrome and check the extension.

Reinstall the Chrome Extension

An outdated or improperly installed extension may also cause issues. Reinstalling the extension can ensure you have the latest version and that it's correctly installed.

  1. Open Chrome, type chrome://extensions into the address bar, and press Enter.

  2. Find Screendesk in the list of extensions and click 'Remove'.

  3. Visit the Chrome Web Store and search for the Screendesk Chrome Extension.

  4. Click 'Add to Chrome' to install the latest version.

  5. After installation, sign in if necessary, and test the extension.

Download Data for Troubleshooting

If you've tried the steps above and still face issues, you can download troubleshooting data for further analysis.

  1. Click on the Screendesk Chrome Extension icon in the Chrome toolbar.

  2. In the dropdown menu, find and click on 'Download data for troubleshooting'.

  3. Save the file to a convenient location on your computer.

Contact Support

After saving your troubleshooting data, please contact our support team. Attach the downloaded file to your support request to help our technicians diagnose the issue more effectively.

  1. Visit the Screendesk support portal.

  2. Submit a new support request and include a detailed description of the issue.

  3. Attach the troubleshooting data file and any other relevant information.

  4. Our support team will analyze the data and get back to you with a resolution.

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