AI Suggest

AI Suggest is available on the Pro and above plans. Contact us for a trial [e-mail]

Screendesk AI Solutions is an intelligent assistant designed to enhance your customer support experience. By leveraging advanced AI technology, it provides context-aware suggestions to help your support team handle customer inquiries more efficiently and accurately.

What is it?

AI Suggest is the core feature of Screendesk AI Solutions. It analyzes various data points from customer interactions to generate structured, actionable insights.

How It Works

1. Data Collection: AI Suggest gathers information from:

• Ticket data

• Console logs

• System information

• Transcripts

• Your product documentation

2. Analysis: The AI processes this information to understand the customer's issue and context.

3. Suggestion Generation: Based on the analysis, AI Suggest produces a structured response with three main components:

   1. Agent Summary

   2. Recommended Action

   3. Customer Email Draft

Accessing AI Suggest

To use AI Suggest:

1. Navigate to the recording page for a customer interaction.

2. Look for the "View Suggestion" button.

3. Click the button to generate intelligent suggestions based on the available data.

Enhancing AI Suggestions with Your Product Documentation

To improve the accuracy and relevance of AI-generated suggestions, you can connect your own product documentation to Screendesk. This feature allows the AI to reference your specific product information when generating responses.

Navigate to the Account Settings section in your Screendesk dashboard.

• Look for the "Data Sources" section.

• Click on the "Manage Knowledge" button.

• Enter the public url of your documentation.

• Click on "Train" once it is done ingesting your content.