Screen recording experience
Experience for your customers
Sharing recordings with your support team through Screendesk is a breeze. Here's a quick overview of how your customers can effortlessly share their recordings:
Access the Screendesk screen recorder through a provided link—no installation required.
Choose between sharing their screen only or adding an audio comment.
Select the specific window, tab, or screen to record for precise context.
Optionally, add a written comment to provide additional details.
The recording, along with any comments, is automatically sent to your support agent in a helpdesk ticket.
Experience for your support team
When using Screendesk, your customer support team will have a direct access to Screendesk features in your helpdesk chat.
Click on the Screendesk button in your helpdesk
When your customer is done recording their screen, an internal note gets created with the link to the recording and a description of the video
View the video by clicking on the link and access contextual data
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