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Screen recording experience
Sharing recordings with your support team through Screendesk is a breeze. Here's a quick overview of how your customers can effortlessly share their recordings:
- 1.Access the Screendesk screen recorder through a provided link—no installation required.
- 2.Choose between sharing their screen only or adding an audio comment.
- 3.Select the specific window, tab, or screen to record for precise context.
- 4.Optionally, add a written comment to provide additional details.
- 5.The recording, along with any comments, is automatically sent to your support agent in a helpdesk ticket.
Screen recording experience for your customer
When using Screendesk, your customer support team will have a direct access to Screendesk features in your helpdesk chat.
- 1.Click on the Screendesk button in your helpdesk
- 2.When your customer is done recording their screen, an internal note gets created with the link to the recording and a description of the video
- 3.View the video by clicking on the link and access contextual data