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Use Screendesk directly from the Intercom inbox sidebar
From the sidebar you will be able to:
- Request screen recordings from your customers.
- Send screen recordings to your customers.
- Start a live screen sharing session with your customers.
- Access past recordings for a given customer.
Screen recordings will be automatically added to the conversation.
The Screendesk sidebar app will be available by default after installing the Screendesk app to Intercom. If you don't see the sidebar please follow the steps as outlined in the screenshot below.