Analytics

Screendesk will automatically tag conversations in the following cases:

Tag	Case
screendesk-recording-requested	When am agent request a recording
screendesk-recording-sent	When an agent send a recording.
screendesk-recording-received	When a recording is received.
screendesk-recording-received-messenger	When a recording is received in the messenger
screendesk-recording-received-operator	When a recording is received in the operator

Enable Intercom tagging

To enable intercom tagging navigate to account settings -> integrations -> configure intercom and then enable tags.