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Collection methods

Screendesk offers two convenient ways to collect screen recordings from your customers when they encounter issues:

Option 1: manually request recordings via helpdesk integration

Add Screendesk app to your helpdesk in five minutes: Zendesk, Intercom, and Help Scout.
  • Seamless integration with popular helpdesk platforms like Zendesk, Intercom, and Help Scout.
  • A Screendesk button is added to your helpdesk messenger, allowing support agents to request recordings directly from customers.
  • Simple and intuitive process for customers to capture screen recordings and provide visual context.
Request recordings in Zendesk messenger
Request recordings in Intercom messenger

Option 2: automated integration with Zendesk or Intercom forms

Add a Screendesk button to your contact forms within minutes on Zendesk using this walk through and on Intercom here.
  • Integration with Zendesk form & widget and Intercom messenger.
  • Set up a Screendesk button in your form within minutes.
  • Customers can effortlessly initiate screen recordings alongside their support request.
Zendesk form and widget
Intercom Messenger