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Collection methods
Screendesk offers two convenient ways to collect screen recordings from your customers when they encounter issues:
- A Screendesk button is added to your helpdesk messenger, allowing support agents to request recordings directly from customers.
- Simple and intuitive process for customers to capture screen recordings and provide visual context.
Request recordings in Zendesk messenger
Request recordings in Intercom messenger
Add a Screendesk button to your contact forms within minutes on Zendesk using this walk through and on Intercom here.
- Integration with Zendesk form & widget and Intercom messenger.
- Set up a Screendesk button in your form within minutes.
- Customers can effortlessly initiate screen recordings alongside their support request.
Zendesk form and widget
Intercom Messenger