Collection methods
Screendesk offers two convenient ways to collect screen recordings from your customers when they encounter issues:
Option 1: manually request recordings via helpdesk integration
Add Screendesk app to your helpdesk in five minutes: Zendesk, Intercom, and Help Scout.
Seamless integration with popular helpdesk platforms like Zendesk, Intercom, and Help Scout.
A Screendesk button is added to your helpdesk messenger, allowing support agents to request recordings directly from customers.
Simple and intuitive process for customers to capture screen recordings and provide visual context.
Option 2: automated integration with Zendesk or Intercom forms
Add a Screendesk button to your contact forms within minutes on Zendesk using this walk through and on Intercom here.
Integration with Zendesk form & widget and Intercom messenger.
Set up a Screendesk button in your form within minutes.
Customers can effortlessly initiate screen recordings alongside their support request.
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